Expertise
Human Capital & I.A.
IT expertise
ACO consultants support you in the operational and technical implementation of your IT projects, whether on a time and materials basis or a fixed price basis.
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Governance
ACO provides its clients with the expertise necessary to conduct IT and compliance projects of all sizes.
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AI & INNOVATION LAB'
ACO's experts support you in defining and implementing your Artificial Intelligence projects.
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COMPLIANCE
ACO consultants support you in the operational implementation of your compliance projects, as well as the auditing of systems and the recommendation of relevant solutions thanks to its consultants who are regularly trained on regulatory updates.
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Periodical review
Sector: Audit firm
Context :
Support in the periodic review of clients.
Technical environment:
AML, KYC, Tax, Junior Mentoring, Training
Missions :
- Assess clients' AML/KYC (Anti-Money Laundering/Counter-Terrorist Financing) risks and targeted financial sanctions (TFS)
- To serve as a stepping stone for junior staff
- Being able to answer questions from clients and teams regarding the reasons for AML/KYC requirements
- Review the AML/KYC files
- Provide support to team members and operational teams in case of questions
Business line: COMPLIANCE
Service Desk
Sector: Telecommunications
Context :
Responding to user support requests.
Technical environment:
ServiceNow, ITIL, priority management, user needs analysis
Missions :
- Participate in the continuous improvement of procedures, solutions and support tools
- To coordinate and monitor incidents and requests administratively, using a "user-oriented approach"
- Create and assign tickets to the appropriate support level and/or participate
Business line: IT EXPERTISE
CRM
Sector: Telecommunications
Context :
Replacing various CRM tools with a single CRM.
Technical environment:
Salesforce, Odoo, Microsoft Dynamics, ServiceNow, Office 365, problem-solving, Agile, Scrum
Missions :
- Develop the project plan and timeline
- Define and clarify the scope of the project
- Determine the project team, including roles and responsibilities
- Develop procedures to support the achievement of the project's objectives
- Identify the services to be provided by third parties
- Measure: Verify the project's progress towards achieving its objectives
Business line: GOVERNANCE
Client Offboarding
Sector: Banking
Context :
External support in assisting with the offboarding of bank clients.
Technical environment:
Customer service, KYC, mail handling, call management
Missions :
- Managing large-scale operations requiring coordination with multiple stakeholders
- Monitoring and updating customer data in advanced CRM tools
- In-depth audit of CDD (Customer Due Diligence) processes to assess compliance and detect any potential gaps before the offboarding stages
- Solving complex customer problems
- Proactive management of multichannel interactions, involving phone calls, emails, and secure messaging.
- Managing KYC reviews and account closures for a diverse clientele (individuals and legal entities)
Business line: COMPLIANCE
Data Science
Sector: Wealth management
Context :
Development of predictive models within a wealth management company using Python and data science tools
Technical environment:
Python, Dataiku, SAS, Knime, Machine learning, SQL, Excel, Salesforce
Missions :
- Task automation via internal and external APIs
- Development and deployment of analytical projects on SAS Enterprise Guide and SAS Visual Analytics
- Development of applications and dashboards for monitoring Dataiku servers
- Design and implementation of algorithms in Python to optimize daily activities on Dataiku
- Improvement of existing processes and guidelines
- Data preparation and transformation (“data wrangling”) and automation of periodic analyses and reports
Business line: IT EXPERTISE
Application development
Sector: Bank
Context :
Within the bank's cross-functional development team, I set up back-end services to manage data related to various aspects of contract management and application development for bank employees.
Technical environment:
Oracle, Java, Angular, Java 8, Java 11, Spring Boot, Maven
Missions :
- Development of web applications for employees
- Setting up the application foundations
- Project analysis and cost estimates
- Development of a REST service enabling communication between the various front-end systems and the bank's information system.
Business line: IT EXPERTISE
Migration and merger of a banking infrastructure
Sector: Private Banking
Context :
Project to merge two major wealth management banks in Luxembourg to support them in the overall standardization of the entire user desktop.
Missions :
- Implementation of regular progress reports and meetings with the management committee
- Implementation of management and monitoring of the various technical teams
- Implementation of an infrastructure and user-oriented action plan
Business line: GOVERNANCE
Regulatory project management
Sector: Bank
Context :
To support as project manager / BA on all projects of the Compliance department of the bank and its branches.
Technical environment:
Project management, Functional testing, Agile methodologies, AML, KYC, KYT, JIRA, Confluence, Avaloq
Missions :
- Identifying the needs of different stakeholders for centralization in the form of technical and functional requirements
- Management and coordination of core banking tool upgrades to ensure compliance with regulatory and legal requirements (compliance, risk, legal)
- Participation in the management of the project to change the legal & compliance monitoring tool: defining needs, validating functionalities and operational implementation (IT, business)
- Execution of tests: unit, functional, or regression tests
Business line: GOVERNANCE
KYC Data Migration
Sector: Asset Management
Context :
As part of a KYC tool change, ACO consultants migrated data from the old system to the new one, conducting a data quality review to ensure accurate and up-to-date information.
Technical environment:
AML/KYC, Data Management
Missions :
- Conduct a review of existing client files
- Record the steps taken
- Develop a strategy for the migration process
- Gather and analyze the documents necessary for client due diligence
Business line: COMPLIANCE
